FAQ
Welcome to our FAQ page! Here you’ll find answers to the most common questions our customers ask. We’ve gathered information about our products, including usage tips, storage, etc. Additionally, we have details on payment methods, shipping, return policies, and more. If you can’t find the answer to your question here, feel free to contact our customer service at the bottom of the page.
Questions about the products
Find answers to general questions about using self-tanner, storage, ingredients, shelf life, and more.
How to store my self-tanner?
To ensure your self-tanner stays fresh and effective, it's important to store it properly. Keep the bottle in a cool, dry place away from direct sunlight. Avoid storing it in humid environments, as this can affect the product's consistency and shelf life. Make sure to close the bottle tightly after use to prevent air from entering and to extend its longevity.
How long should self-tanner stay on?
Answer: We recommend leaving your self-tanner on for 6–8 hours, depending on the desired color. The tan will gradually develop over the course of 8 hours. After that time — or once you're happy with the result — you can rinse your skin with water. Rinsing is recommended for the most even finish, but it’s not strictly necessary.
For the best possible outcome, try to avoid physical activity and contact with water while the self-tanner is developing.
Tip: Apply your self-tanner one hour before bedtime and wake up with a sun-kissed glow.
How do you use self-tanner?
Self-tanner drops:
1. Clean and dry your skin.
2. Mix 2-10 drops with your face or body lotion.
3. Apply evenly using your hands in circular motions.
4. Wash your hands thoroughly afterward.
5. Let it develop for 6-8 hours – avoid water and sweating.
Self-tanner mousse:
1. Exfoliate and moisturize skin before use.
2. Use a tanning mitt and apply mousse in circular motions.
3. Start with 3-5 pumps
4. Let it dry for 15-20 minutes before dressing.
5. Let it develop for 6–8 hours. You rinse it off, but it’s not necessary – the color will still develop beautifully.
How often should I use self-tanner to maintain the color?
The longevity of your self-tan can vary depending on several factors. When applied to the body, the results typically last 5–7 days, depending on your skin type and how well you care for your skin. To maintain the tan, it’s recommended to moisturize regularly and avoid excessive exfoliation, as this can cause the tan to fade more quickly.
As for the bottle itself, self-tanner can usually be used for 6–12 months after opening.
How do you remove self-tanner?
If you want to remove self-tanner or fix a mistake, there are a few effective methods. One of the most common approaches is to exfoliate the skin using a body scrub or an exfoliating mitt. This helps remove the top layers of dead skin cells where the self-tanner has been absorbed.
You can also try using lemon juice, as the natural acidity can help lighten the self-tanner. However, be gentle and avoid scrubbing too hard, as this can irritate the skin.
Can I use self-tanner on my face?
Yes, absolutely! Our Self-Tanning Drops are specifically designed for use on the face. They’re formulated to be a bit gentler in color, allowing you to customize your desired shade by adjusting the number of drops you use.
How do I avoid streaks and uneven color?
Self-Tanning Mousse:
1. Always use a tanning mitt to ensure an even application.
2. Exfoliate the day before so the tan applies smoothly.
3. Moisturize dry areas (knees, elbows, ankles) before applying.
4. Wait at least 15–20 minutes before putting on clothes, and avoid sweating while it develops
Self-Tanning Drops:
1. Exfoliate your face the day before to remove dead skin cells.
2. Moisturize dry areas like around the nose and chin, so the tan won’t cling unevenly.
3. Mix the drops thoroughly into your face cream before applying.
4. Apply using circular motions, spreading evenly over your face and neck.
5. Start with a few drops and build the color gradually to get the glow you want.
When can I get dressed after applying self-tanner?
We recommend waiting until the self-tanner is dry before getting dressed. This usually takes 20–30 minutes, but feel free to wait a bit longer to be on the safe side.
How does your self-tanner smell?
We’ve deliberately formulated our products to avoid the “classic” self-tanner smell. The Self-Tanning Drops have a neutral, clean scent, while the Self-Tanning Mousse has a fresh, mild melon fragrance that doesn’t smell synthetic.
Does self-tanner wash off in the shower?
Our self-tanners are generally water-resistant once they've absorbed into the skin. However, the color may fade slightly after a shower or similar. The tan will gradually diminish over time. We typically recommend reapplying every 7–14 days.
Questions about orders
Find answers to general questions about your order, delivery times, shipping costs, and more.
Where do you ship to?
Sunster offers shipping to the EU and the UK.
If you're unsure whether we can deliver to your country, feel free to contact our team at support@sunster-tan.com — they’ll make sure we can get your order to you!
How long does it take to deliver my order?
You can expect to receive your products within 3–7 days.
What does shipping cost?
Please check at checkout – shipping costs vary from country to country.
Will i have to pay import duties?
No, you don’t have to pay any import duties.
What payment methods do you accept?
We accept various payment methods, including credit and debit cards, Klarna, PayPal, Apple Pay, Google Pay, and others. You can choose your preferred payment method during the checkout process.
What is your return policy if I want to return a product?
We offer a 14-day return policy, allowing you to return unused and undamaged products in their original packaging. To initiate the return process and receive further instructions, please fill out the form on this page.
We also offer a 42-day satisfaction guarantee — read more about it here.
Can I change or cancel my order after it has been placed?
If you wish to change or cancel your order, please contact our customer service as soon as possible. We’ll do our best to assist you, but it depends on how far along the processing of your order is.
Contact
Didn't get an answer to your question?
You're always more than welcome to send us a message. We aim to respond to all inquiries within 24 hours. 😊